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Jeremy Wheeler

I am a Solutions Architect with 30+ years in IT, specializing in cloud architecture, virtualization, and multi-cloud platforms like AWS, Azure, and Google Cloud. I’ve led enterprise projects like VMware’s Horizon Suite Sizing Estimator and have extensive experience with VMware Horizon, Citrix, Hyper-V, and programming languages like PowerShell, Python, and SQL. I run Smart AI Coach (https://smartaicoach.com/), helping individuals leverage AI for resumes, cover letters, and productivity. As a published author, VMware vExpert (2015-2020), and MIT-certified in AI, I am passionate about innovation and solving challenges.

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Aria Operations

vRealize Operation Troubleshooting

Jeremy Wheeler
February 12, 2018March 25, 2018 2 mins

I decided to share some common troubleshooting steps I’ve had to do with vRealize Operations at customers.

Troubleshooting steps Enabling SSH on the appliance:

  1. Log in to the vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)) virtual machine console as root using ALT-F1.Note: By default there is no root password configured.
  2. Start the SSH service by running the command:service sshd start
  3. To configure SSH to start automatically run this command:chkconfig sshd on

Troubleshooting tip #1: Pairing the vRealize Operations Management for Horizon Agent fails.

  1. Uninstall V4H agent on connection broker
  2. Delete/Rename ‘C:\Programdata\vmware\vRealize Operations for Horizon’
  3. Delete registry key:

Follow the following KB and install the hotfix on the broker. Horizon 6.4 Hot Fix Download: https://www.dropbox.com/s/n9virk2iuc70k7a/VMware-v4vbrokeragent-x86_64-6.4.0-5099242.zip?dl=0 Additionally, check the following KB 2140844 ‘VMware vRealize Operations Manager for Horizon 6.2 Broker Agent fails to pair with the Horizon adapter’ link: https://kb.vmware.com/s/article/2140844 Troubleshooting tip #2:

  • On the Connection Server on which the V4H Agent is installed, move this file to another directory:install_directory\VMware\VMware View\Server\sslgateway\conf\locked.properties   
  • Restart the View Connection Server service or security server service for the changes to take effect.
  • Restart the V4H Broker Agent service.

Troubleshooting tip #3: There is a rare chance the appliance log partition filled up. To see if the log partition is filled execute ‘df -h’ at the command-line Before executing this next step, verify no historical data needs to be saved because this will wipe it. On the appliances in question execute: find /storage/log/ -mount -type f -iname “*log*” -exec truncate -cs 0 {} \; This will empty the log partition.

 

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Written by  Jeremy Wheeler: Jeremy

I am a seasoned Solutions Architect with over 20 years of expertise in IT, specializing in cloud architecture, virtualization, and end-user computing solutions. My career highlights include working with top-tier technologies across multi-cloud platforms such as AWS, Azure, and Google Cloud. I have a proven track record of leading complex enterprise projects, including the development of tools like VMware’s Horizon Suite Sizing Estimator, which optimized hardware prediction accuracy for customers worldwide. With hands-on experience in virtualization technologies like VMware Horizon, Citrix, and Hyper-V, I excel in designing, deploying, and optimizing full-lifecycle solutions. My technical depth is complemented by 18 years of computer programming experience in PowerShell, Python, C++, .NET, SQL, and more. I am a published author and have contributed to industry literature, including works on desktop virtualization and user environment management. Recognized as a VMware vExpert for six consecutive years (2015-2020), I’ve also received multiple awards for excellence, such as VMware Spotlight and Our Best accolades. Currently, I leverage my knowledge to deliver innovative solutions, combining strategic insights and cutting-edge technologies like AI, as evidenced by my recent certification from MIT. Above all, I thrive on solving challenges and empowering teams to exceed customer expectations.

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